Where the bookings come from
Answers the phone
Yes — on the first ring, day and night
No
A phone that rings out during service is the booking you never knew you lost. Nobody leaves a voicemail for a restaurant; they call the next one.
Booking form on your own website
Yes, plus your own booking page and QR code
Yes, a branded booking widget
Both cover the guest who is already on your site. Only one covers the guest with your number in their hand.
One diary for both
Yes — phone and web check the same availability
Web only, so there is only one
The same table cannot be sold twice, and a booking taken on the phone is not re-typed by somebody later.
Takes an order, not just a booking
Yes — takeaway and delivery, priced from your real menu, paid on WhatsApp
No — reservations only
If part of your evening is people phoning to order, that is revenue a reservation system has nowhere to put.
Answers questions that are not bookings
Yes — hours, allergens, parking, where to find you, what is on the menu
No
Half the calls in an evening are not reservations at all. Those are the ones that pull somebody off the floor.
Answers after closing
Yes — takes the booking at 2am
The web form is up; nobody is on the phone
People decide where to eat tomorrow after they get home tonight.
What the guest gets
Confirmation
WhatsApp, in the language they booked in — email and SMS too
Email and SMS
A WhatsApp message is read. An email can sit unopened or land in a promotions tab, and then nobody knows whether the table is really coming.
Changing or cancelling
A secure one-time link in the confirmation
Available to the guest
A cancellation you actually receive is a table you can sell again. One you do not receive is an empty two hours.
Languages
70+, spoken on the phone and written in every message after it
Interface and booking page in 8 languages
Written languages serve the guest who is already typing. A guest who phones in Turkish or Polish needs somebody to speak it — and a tourist who cannot finish the call does not book.
A regular caller
Remembered, down to the language they called in last time
Guest records and contact management
Being recognised is the cheapest hospitality there is.
Keeping the night honest
Fake numbers
Verified by text before the table is held
Not verified
An open form on a busy Saturday is an invitation. A booking that was never real still blocks one that is.
No-shows
WhatsApp reminder, and a deposit link when you want one
Email and SMS reminders, and deposits on every plan
The reminder that gets read is the reminder that gets answered.
Using the tables properly
A party of ten takes an eight and a two, not an eight and a four
Table and floor management
Two seats wasted on every large party is a table you could have sold.
Big groups and last seatings
Large parties wait for your approval; the last-seating cutoff holds on every channel
Floor rules on the web form
Nobody books eleven minutes before you close, from any direction.