Concept v6

Trust & security

Your customers' data, treated the way you'd treat it yourself.

A short, plain-language overview of how Bubo handles data. For the full legal detail, see our Privacy Policy.

Start for freePrivacy Policy
EU data residencyNo transfers outside the EU/EEA
Card dataNever stored, without exception.
Bubo never guesses.It notes the question and passes it on to you.

Where your data lives

Hosted in the EU. Nowhere else.

Every call, transcript, and reservation your business handles through Bubo is stored and processed on servers within the European Union. It is never transferred outside it without an approved legal safeguard.

01 · A call

How calls are handled

  1. 01Only what's needed to help your customerBubo processes call audio and business information only to handle the call: take a booking, take an order or answer a question. Nothing more.
  2. 02A small number of trusted subprocessorsSpeech-to-text, text-to-speech, and language processing are handled by a small set of vetted providers, bound by data processing agreements, and never used to train third-party AI models.
  3. 03Encrypted in transit, access-controlled at restStandard technical safeguards apply throughout: encryption in transit, restricted access, and regular review of every subprocessor we use.

The short version of what happens to a call, from a data perspective.

Try it with your own guests. Their data stays in the EU.

Try it free for 30 days

02 · Compliance

GDPR, AI Act and the EU.

Built around the regulatory framework your business already operates under.

  • GDPRFull compliance, EU-first by design
  • EU AI ActAligned with current transparency requirements
  • EU data residencyNo transfers outside the EU/EEA

03 · How long

Data retention & deletion

Demo request & enquiry dataUp to 24 months, or on request
Call recordings & transcriptsSet by your business, per your needs
Financial & invoicing records7 years (Dutch statutory requirement)

Want something deleted sooner? Just ask. See the full process in our Privacy Policy.

Bubo, the owl, on an old telephone

Honest

Bubo never guesses.

If a caller asks something outside what your business has provided, Bubo doesn't invent an answer. It notes the question and passes it to you, every time.

What it costs

€49 per month, fixed price
Start for free
  • First 30 days freeTry everything with your own guests, without paying.
  • Cancel monthlyOne month's notice, no annual contract.
  • No fees per guestA fixed amount per month, however full it gets.
  • Data in the EUStored in the EU and processed under the GDPR.

Questions about your data.

Do you record and store calls?

Call audio is processed to understand and respond to the caller. Whether recordings are retained, and for how long, is a setting your business controls, described in our Privacy Policy.

What happens if there's a data breach?

We follow GDPR's mandatory breach notification requirements. Affected businesses are informed without undue delay, along with the relevant details and remediation steps.

Can I request my data be deleted?

Yes, at any time. Contact us and we'll process the request in line with the retention and deletion terms in our Privacy Policy.

Who can access my customers' data?

Only your business (as the data controller) and Tuva Euro B.V.'s vetted subprocessors who help deliver the Service. It is never sold, never shared for marketing.

Is my data used to train AI models?

No. Call content is never used to train third-party general-purpose AI models.

All questions →

Read the full detail: Privacy Policy · Terms & Conditions · Impressum

Still have questions

Happy to walk through it on a call.

Start for freeBook your demoHear Bubo