Trust & security
A short, plain-language overview of how Bubo handles data. For the full legal detail, see our Privacy Policy.
Every call, transcript, and reservation your business handles through Bubo is stored and processed on servers within the European Union — never transferred outside it without an approved legal safeguard.
The short version of what happens to a call, from a data perspective.
Bubo processes call audio and business information only to answer the call — take a booking, an order, or answer a question. Nothing more.
Speech-to-text, text-to-speech, and language processing are handled by a small set of vetted providers, bound by data processing agreements — never used to train third-party AI models.
Standard technical safeguards apply throughout — encryption in transit, restricted access, and regular review of every subprocessor we use.
Built around the regulatory framework your business already operates under.
| Demo request & enquiry data | Up to 24 months, or on request |
| Call recordings & transcripts | Set by your business, per your needs |
| Financial & invoicing records | 7 years (Dutch statutory requirement) |
Want something deleted sooner? Just ask — see the full process in our Privacy Policy.
If a caller asks something outside what your business has provided, Bubo doesn't invent an answer — it notes the question and flags it to you, every time.
Call audio is processed to understand and respond to the caller. Whether recordings are retained — and for how long — is a setting your business controls, described in our Privacy Policy.
Only your business (as the data controller) and Tuva Euro B.V.'s vetted subprocessors who help deliver the Service — never sold, never shared for marketing.
We follow GDPR's mandatory breach notification requirements — affected businesses are informed without undue delay, along with the relevant details and remediation steps.
No. Call content is never used to train third-party general-purpose AI models.
Yes, at any time — contact us and we'll process the request in line with the retention and deletion terms in our Privacy Policy.
Read the full detail: Privacy Policy · Terms & Conditions · Impressum
Still have questions
Book a demo and we'll answer anything about how Bubo handles your business's data, alongside showing you how it works.
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