How it works
One phone call, handled start to finish.
From the first ring to the WhatsApp confirmation on your customer's phone. Here's exactly what happens, and what you're always in control of.
The call flow
Every call follows the same logic, whether it's a table booking, an order, or a simple question.
1The phone rings. You decide who answers first
You set the rule: Bubo can answer every call, only after hours, only when your line is busy, or any combination you choose. It's your business, your call (literally).
2The caller picks their language
Right at the start of the call, before anything else. That way the rest of the conversation happens fully in their language, with no switching halfway.
3Bubo figures out why they're calling
A booking, an order or a question: Bubo listens for what the caller wants first, then takes the conversation the right way.
4Bubo takes the right action
Depending on what the caller needs:
Books a table or a service slot directly, based on real-time availability.
Takes the order and sends a payment link over WhatsApp. For businesses that take orders by phone.
Answers using what you've told it: menu items, prices, allergens, opening hours and more. If it doesn't know, it notes the question and passes it to you. It never makes anything up.
5Everyone gets notified, instantly
You get a web and WhatsApp notification the moment it happens. Your customer gets a WhatsApp confirmation too, so nobody's left wondering if it actually went through.
Integrations
Two ways to run reservations and orders. Pick whichever fits how you already work.
Use our reservation & ordering system
Nothing to connect. It's ready from day one, and costs a lot less than running a separate reservation platform alongside.
Keep what you already use
Bubo connects directly to your current reservation or POS software and writes the booking there. No need to switch systems or retrain staff.
Getting started
- We connect your tools, or set up Bubo's own reservation system
- You test it with a real call before it goes live
Your data stays in the EU, and every call is handled within your own business and nowhere else. More on how we handle data →
Questions
Who answers first, Bubo or my team? Do I decide?
Yes, entirely your call. You can have Bubo answer every call, only outside business hours, only when your line is busy, or any mix of those. It's a setting, not a fixed rule.
What happens if Bubo can't answer a question?
It never guesses. If a caller asks something outside what you've provided, Bubo notes the question and flags it to you, then continues the call normally for anything it does know.
Can I keep using my current reservation system?
Yes. Bubo can connect directly to the reservation or POS software you already use. You don't have to switch to Bubo's own tool.
How many languages does it support, and how does the caller choose?
The caller picks their language right at the start of the call, and every plan includes 2 languages of your choice as standard. More are available as an add-on (see Pricing).
How does the payment link work?
For phone orders, Bubo sends a secure payment link directly over WhatsApp right after the call, along with the order confirmation.
How long does setup take?
Integrations are usually ready within 3 business days of receiving your menu, hours and any FAQ information. And you test it with a real call before it goes live.
Ready to see it work for you
We'll set it up around how your business actually runs.
Send us your menu and listing and pick a time. We'll come to the call with Bubo already trained on your business.
Book your demo