General Terms & Conditions

Last updated: 01.08.2026

These General Terms & Conditions ("Terms") govern access to and use of the AI voice receptionist service provided at phone-assistant.ai ("the Service"), operated by Tuva Euro B.V. ("we", "us", "Provider"). By requesting a demo, signing up for, or using the Service, you ("Customer") agree to these Terms.

1. The Service

phone-assistant.ai provides an AI-based voice receptionist that answers, understands, and responds to incoming phone calls on behalf of the Customer's business, including tasks such as taking reservations, answering questions, and logging call summaries. The exact scope of features is set out in the applicable order form, quote, or plan description.

2. Demo and onboarding

Where Customer requests a demo, Customer agrees to provide accurate business information (such as menu, hours, and listing details) so that Provider can configure a representative demonstration. A demo does not itself constitute a binding subscription to the Service.

3. Subscriptions and fees

• Access to the Service is provided on a subscription basis, as described in the applicable plan or order form.
• Fees are payable in advance, in EUR unless otherwise agreed, and are exclusive of VAT unless stated otherwise.
• Unless otherwise agreed, subscriptions renew automatically for successive periods equal to the initial term, unless cancelled in accordance with Section 7.
• Provider may change fees for future billing periods with at least 30 days' notice.

4. Customer responsibilities

Customer is responsible for:

• Providing accurate, lawful, and up-to-date information for the Service to use when handling calls;
• Ensuring it has any necessary consents or legal basis to have Provider process calls and caller data on its behalf, including compliance with applicable telecommunications and data protection law (such as informing callers that they may be speaking with an AI system, where required by local law);
• Using the Service in compliance with applicable law and not for any unlawful, fraudulent, or harmful purpose.

5. Data protection

Where the Service processes personal data of Customer's callers, Provider acts as a data processor and Customer acts as data controller. Processing is governed by our Privacy Policy and, where applicable, a separate Data Processing Agreement available on request.

6. Service availability

Provider will use reasonable efforts to keep the Service available and performing reliably, but does not guarantee uninterrupted or error-free operation. Planned maintenance will, where possible, be communicated in advance. Specific uptime commitments, if any, are set out in the applicable order form.

7. Term and termination

• Either party may terminate a subscription at the end of the applicable billing period by giving notice in accordance with the cancellation terms stated at signup.
• Provider may suspend or terminate access immediately in case of material breach of these Terms, non-payment, or unlawful use of the Service.
• Upon termination, Provider will make Customer's data available for export for a reasonable period, after which it may be deleted in accordance with our data retention practices.

8. Intellectual property

Provider retains all rights, title, and interest in the Service, including all underlying software, models, and technology. Customer retains ownership of its own business data and content provided to configure the Service. Customer grants Provider a licence to use that data solely to provide and improve the Service for Customer.

9. Warranties and disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Provider disclaims all implied warranties, including fitness for a particular purpose. AI-generated responses may occasionally be inaccurate; Customer remains responsible for reviewing critical outputs (such as reservation details) where accuracy is important to its business.

10. Limitation of liability

To the extent permitted by law, Provider's total liability arising from or related to the Service shall not exceed the fees paid by Customer in the 3 months preceding the event giving rise to the claim. Provider shall not be liable for indirect, incidental, or consequential damages, including lost profits or lost bookings, except in cases of intent or gross negligence.

11. Indemnification

Customer agrees to indemnify Provider against claims arising from Customer's unlawful use of the Service or breach of these Terms, including claims relating to the accuracy of information Customer provided for the Service to use.

12. Changes to these Terms

Provider may update these Terms from time to time. Material changes will be communicated to active customers with reasonable notice before taking effect.

13. Governing law and disputes

These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent court of the district in which Tuva Euro B.V. is registered, unless mandatory law provides otherwise.

14. Contact

Tuva Euro B.V., Industriestraat 40, 7482 EZ Haaksbergen, The Netherlands.
hello@phone-assistant.ai

This document is a draft template prepared for phone-assistant.ai and has not been reviewed by a qualified lawyer. Please have it reviewed for compliance with applicable law — including consumer protection and telecom regulations relevant to AI-handled calls — before publishing.